We were alerted at 11:00 am AEDT this morning (Thursday, 15th March) that our third party electronic fax provider is experiencing technical difficulties, which began at 8.37 am yesterday AEDT, 14 March. As a result Oculo is currently unable to deliver off platform eye reports and additional correspondence via Oculo’s fax service.
No information has been lost or had its privacy compromised. Referrals and other messages sent within Oculo to other members are unaffected and are being delivered normally.
We intend to deliver affected messages within 48 hours. If you have sent any messages since 8.30am on 14th March that have a greater clinical urgency, we advise you and your practice to print them and send them through and alternative channel.
We are passionately committed to improving clinical communication so we profoundly apologise for this service disruption. We assure you that we are doing everything possible to fix this as soon as possible.
We will keep you informed of progress.
If you need help in retrieving any information or have any questions, please contact email@example.com or call 03 85927079.
Thank you for your patience and understanding,
The Oculo Team